Your Cart is Empty

  • Buy for the whole family and save!

  • Add description, images, menus and links to your mega menu

  • A column with no settings can be used as a spacer

  • Link to your collections, sales and even external links

  • Add up to five columns

  • Add description, images, menus and links to your mega menu

  • A column with no settings can be used as a spacer

  • Link to your collections, sales and even external links

  • Add up to five columns

  • Return and exchange

    If you wish to exchange your goods, or regret a purchase, you can return the goods to us. The condition for exchanges and clean returns is that you return the goods within 60 days of receiving the package, and that you have not used, washed or damaged the goods. In addition, labels and seals MUST be attached. You cannot undo sealed intimate products if the seal is broken. Most products at STRØMPE are included as intimate products.

    We want you as a customer to be 100% satisfied with the goods you buy, and not to be sent goods you regret or cannot use. Therefore, pay attention to the following:

    For reasons of hygiene, we unfortunately cannot accept either exchanges or pure returns of knickers, boxers, tights, socks, thigh bands and similar products.

    The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
    • Feel free to send your return by post.
    • Send with tracking if you want insurance on your return shipment.

    Return shipping of NOK 49 is paid by the customer, and deducted from the refund. Before returning, contact us and state the reason for the return to email and we will send you a label.

    Returns are sent to us here:
    SOCKS - Oslo Retail AS
    C/O Direct House Oslo AS
    Industriveien 2
    1481 Hagan

    We will send you an email confirmation as soon as we have received the return, and refund the amount you have to our credit. It can take 4-5 working days before the amount is in your account.

    Complaints/deficient goods

    If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item.

    If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, chapter 6, according to the circumstances keep the purchase price back , choose between correction and redelivery , demand price reduction , demand the agreement terminated and/or demand replacement from the seller.

    Complaints to the seller should be made in writing to

    Correction or redelivery

    The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.

    Price reduction

    The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.


    If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.

    Conflict resolution

    Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on 23 400 500 or

    Etc. SOCKS

    Oslo Retail AS, org # 920 624 227