Falke Sensitive Berlin wool socks

Freight
Normally, a package in a letterbox takes 1-5 days, but it can take up to 1 week before you have the goods. If something is urgent, write us an email and we will see how it can be resolved. We have free shipping for orders over NOK 500, and offer several shipping/delivery options:

• Package in the postbox, 1-3 working days delivery time, costs NOK 49. Orders over NOK 500 have free shipping! Smaller items are delivered directly to your mailbox by the postman. For larger parcels (or if your mailbox is full) you will receive a collection slip for collection at your local post office. It is very important that you collect within the deadline, otherwise Posten will return unclaimed packages to us after 14 days, and you will be charged/subsequently invoiced with a return fee of NOK 99 (includes dispatch by Posten, return shipping and dispatch by us). You must therefore collect your item even if you wish to return it.

• Bring Express same day home delivery, price on request.

• Posten's package to the collection point with tracking with 1-5 working days delivery time, price on request.

Delivery time
The delivery time is 1-5 working days with Posten, regardless of where in the country you live. Orders received in the online shop by 12.00, all weekdays, we manage to send to you the same day.

Items we are waiting for from the supplier when your order arrives normally have a delivery time of around 5-14 working days. We will then send your entire order together immediately upon arrival from the supplier. If you want partial delivery, we will immediately send the goods that are in stock, and resend the rest of the goods upon arrival from the supplier, without you having to pay extra shipping. During holidays and public holidays, the delivery time may be 2-3 days longer.

Shipment
It is your responsibility to ensure that the address you provide when ordering is correct and that the mobile number is correct. If you order "home at the door" and Posten cannot deliver the package, the shipment will be returned to your post office.
If the item is damaged on delivery, you must notify us of this as soon as possible. Use e-mail and describe the damage carefully: hei@strompe.no

If you wish to exchange your goods, or regret a purchase, you can return the goods to us. The condition for exchanges and clean returns is that you return the goods within 60 days of receiving the package, and that you have not used, washed or damaged the goods. In addition, labels and seals MUST be attached. You cannot undo sealed intimate products if the seal is broken. Most products at STRØMPE are included as intimate products.

We want you as a customer to be 100% satisfied with the goods you buy, and not to be sent goods you regret or cannot use. Therefore, pay attention to the following:

For reasons of hygiene, unfortunately, we cannot accept either exchanges or pure returns of knickers, boxers, tights, socks, thigh bands and similar products.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
• Feel free to send your return by post.
• Send with tracking if you want insurance on your return shipment.

Return shipping of NOK 49 is paid by the customer, and deducted from the refund. Before returning, contact us and state the reason for the return to email hei@strompe.no and we will send you a label.

Returns are sent to us here:
SOCKS - Oslo Retail AS
C/O Direct House Oslo AS
Industriveien 2
1481 Hagan

We will send you an email confirmation as soon as we have received the return, and refund the amount you have to our credit. It can take 4-5 working days before the amount is in your account.

Complaints/deficient goods

If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item.

If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, depending on the circumstances , withhold the purchase price , choose between rectification and redelivery , demand a price reduction , demand the contract terminated and/or demand compensation from the seller.

Complaints to the seller should be made in writing to hei@strompe.no.

Correction or redelivery

The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.

Price reduction

The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.

Elevation

If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.

Conflict resolution

Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on phone 23 400 500 or www.forbrukerradet.no.

Etc. SOCKS

Oslo Retail AS, org # 920624227

We are more than happy to help you find the right products. If you are wondering about colors, sizes or fit of products, send us an email with questions in the form below and we will answer you as soon as we can. You can also get in touch via chat on the website or via Messenger/Facebook.

E-mail: hei@strompe.no
Telephone: +47 484 63 757 (Weekdays 09:00-15:00)